Reliable hospitality at the Natur- & Alpinhotel Post
Soon the time is here: we are starting our summer of 2020 in the mountains on June 20th!
This year, a very special restart after lockdown is imminent – a new start with the endeavour to do everything for the safety of our guests and staff, and at the same time not to lose sight of hospitality and warm-heartedness.
With the variety of new measures that we are implementing with the utmost responsibility, personal initiative and common sense are also required. Only in this way can we make a successful new start together.
As everywhere in our new daily life, rules for everyone’s safety also apply on holiday. These include, among other things: rules about maintaining safe distances, the wearing of mouth and nose protection in certain areas, increased hygiene measures in front of and behind the scenes.
We would be delighted if you continue to place your trust in us in these turbulent times!
Safe hospitality: An overview of information
Booking & arrival
Until further notice we have adjusted the cancellation conditions to the current situation. Should the Covid-19 pandemic lead to local or personal travel restrictions (such as quarantine or entry ban to Austria), no cancellation fees will be charged.
In general, we ask you to arrive in good health.
Check-in & reception
In order to shorten waiting times, we ask you to send us the information for check-in by e-mail before your arrival or to use the advance check-in form in your booking confirmation.
Mouth and nose protection
We would be delighted if you bring your own new holiday accessories. Of course, we also have masks available for you at our reception.
Hygiene in the rooms
Daily room cleaning has been adapted to the new standards and developed together with our hygiene associate. Our housekeeping works with cleaning products containing disinfectants. The laundry will be washed according to strict hygiene regulations. You will also find a hygiene kit with disinfectant in your room.
Of course, we will continue to offer you the culinary delights you are used to in compliance with the new regulations. In order to ensure sufficient safety distances between the tables, we have decided to extend the seating arrangements of our hotel guests to our à la carte restaurant. We therefore ask day guests to make a table reservation for a visit to our à la carte restaurant.
Little mountain lake & sauna village
Our indoor swimming pool and sauna village will also be open in compliance with maintaining the minimum distance and the maximum number of people allowed as well as official regulations.
Our hiking programme will take place in observance of the minimum distance and the maximum number of persons permitted as well as the official requirements.
Our cleaning & disinfection plan has been coordinated on the basis of the current hygiene guidelines of the Austrian Hotel Association.
- Disinfection stands are distributed throughout the hotel at all relevant places (restaurant, reception, wellness area).
- The frequency of cleaning has been increased.
- All rooms will be additionally disinfected regularly.
- All door handles will be additionally disinfected regularly.
- All cleaning products consist of disinfectants.
The Post hotel team
The Post hotel team is committed to self-protection and the protection of others, to the observance of hygiene, and the rules of keeping distance. They will also be continuously trained.
Behind the scenes
Behind the scenes and for our suppliers the same rules of conduct and hygiene apply.
What will the team from Natur- & Alpinhotel Post do in the event of an infection in the hotel?
Should a suspected COVID-19 case occur in our hotel, we have worked out a detailed plan of action in collaboration with our family doctor and the authorities in order to implement the right measures immediately.
Please let us know if you are not feeling well or ill. Our reception team is trained and can help you professionally.
- The sick person must stay in the room with family members.
- We will contact our family doctor immediately.
- If there is a suspected case the doctor will inform the health authorities.
- Professional disinfection of the room.